If you wish to return a product, please fill in the form below. For all information, go to 'Returns and Warranty'. We have listed the requirements below. All products purchased from Tecflower AG may be returned by post.
1. Return Period
Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.
1.1. 14-day right of return for all products
Subject to the below-listed limitations, all products purchased may be returned within 14 calendar days.
2. No right of return
Unfortunately, we cannot accept the following returns:
3. Refund value
Provided that a product can be returned, the following refund regulations apply:
Full refund at purchase price:
- The product is in its sealed, undamaged original packaging
- Deduction depending on product condition (10% or minimum deduction of CHF 10.–)
- The product has been opened or used (exceptions: see 2).
- Products with damaged packaging
4. Return shipping costs
Postal charges for the return shipment of products are generally borne by the sender. The following exceptions apply:
- The product received is incorrect
- The product information in our shop is incorrect
- The product received was not ordered
- The product is incomplete
Product Return Form